A. Policy

Exchange & Return Policy

Returned and exchanges items must comply with our policy:

  • A copy of the invoice or e-Invoice must be presented at the time of Exchange or Refund.

  • Items must be in their original condition/package, intact, unused, unwashed, unaltered with all original tags attached.

  • Accessories must be returned with the original branded boxes and dust bags. Any items returned with scuffing, scratches, or any type of damage and visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.

  • Discounted items are not eligible for exchange or returns via pick up service and can be done exclusively in-store.

  • For Hygiene & Safety reasons, the following items are non-refundable non-exchangeable unless there’s a clear manufacturing defect: Necklaces, Cufflinks, Earrings.

  • Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

  • Exchange and Return are eligible only within 14 days from date of Purchase outside of Sale days.

  • In case of returns, store credit note with the same value purchased will be sent to the email submitted upon registration

  • Only in case of a manufacturing defect or error in delivery (unavailability of the product or delivery of the wrong product), refunds will be done and they will be made in the same method of payment used at the time of purchase.

  • Any condition stated on this Exchange & Refund Policy will be considered void in case of violating the provision of Article No (5) of Law No (8) of 2008 regarding Consumer Protection in the State of Qatar.

    B. Process

    Subject to meeting the conditions set out in this Returns and Exchanges Policy Section, we are pleased to offer a free exchange/return collection service to all customers for any purchase.
    To book a returns pick-up:

  • Call us or WhatsApp us at (+00974 6660 4474 or +0097433965656) or email us at [email protected]

  • Confirm your name, contact number, pick up address, invoice or e-invoice number (order confirmation), reason for return and a convenient collection time

  • Share a photo of the item with all tags attached on WhatsApp or via email

  • Share a copy of your invoice or e-invoice on WhatsApp or via email